How to Cancel MEDVi: The Refund Policy and the Two 72-Hour Rules
Most people searching this are not angry customers — they are people about to subscribe who want to know how hard it is to get out. Here is what MEDVi's own cancellation and refund policy says, including the two separate 72-hour rules that almost every other write-up manages to merge into one.
The Two 72-Hour Rules, Untangled
MEDVi's policy contains two different rules that both use the number 72. They govern completely different things, and merging them is the single most common error in the pages currently ranking for this topic. Anyone who thinks there is one 72-hour rule will guess wrong about half of what happens to their money.
| Rule 1 — Notice deadline | Rule 2 — Refund window | |
|---|---|---|
| What it controls | Whether you get charged again | Whether you get money back |
| The clock | Counts backwards from your next billing date | Counts forwards from the start of your subscription term |
| The requirement | Your cancellation request must be received at least 72 hours before the next billing date | You cancel within the first 72 hours of the term and have received no services |
| If you meet it | No further charge; cancellation takes effect at the end of the current cycle | Full refund |
| If you miss it | You are charged for the next cycle, and cancellation takes effect the cycle after that | No refund — the general no-refund clause applies |
| Applies | Every cycle, for the life of the subscription | Once, at the very beginning |
The notice rule is a recurring obligation. It applies to your third month and your thirtieth just as much as your first, which means "cancel anytime" is not the same as "cancel any time you like." If your billing date is the 15th and you cancel on the 14th, you have not cancelled in time: you are billed on the 15th, you keep service for that cycle, and the cancellation lands the cycle after.
The refund rule is a one-off — a short cooling-off window at the very start of the term, with a second condition attached: no services received. Once a consultation has happened or medication has shipped, that door is closed regardless of how early in the term you are.
How to Cancel, Exactly
There are two channels MEDVi supports for a cancellation request:
1. Email. Send your request to [email protected]. MEDVi's terms also list [email protected] as a contact address. Email is the option we would use, for one unglamorous reason: it timestamps itself. The notice rule turns on when your request was received, so a dated sent-items record is worth more than any convenience another channel offers.
2. Patient-portal chat. Log into your MEDVi account and use the chat function to request cancellation. If you go this route, screenshot the conversation, timestamp included, before you close the window.
MEDVi also publishes a support phone number, (323) 690-1564, and a mailing address: 131 Continental Dr. Ste 305, Newark, DE 19713. A posted letter is a poor tool for hitting a 72-hour deadline, but the address is on record if you need to escalate in writing.
Service does not stop the moment you cancel. You keep access through the end of the cycle you have already paid for, and the subscription ends after that. Because there is no partial refund for the current month, cancelling on day 2 of a cycle and cancelling on day 25 cost you exactly the same — no benefit to cutting yourself off early, no penalty for using what you paid for. And the subscription auto-renews every cycle unless you cancel in the notice window. Nothing lapses on its own.
The Refund Policy, Stated Straight
MEDVi's cancellation and refund policy puts its position in capital letters, which is usually a sign a company expects to be arguing about it later. The two clauses that matter:
"IN NO EVENT WILL YOU BE ISSUED A REFUND UPON CANCELLATION OF THE SUBSCRIPTION SERVICES."
"YOU WILL NOT BE ISSUED A REFUND UPON CANCELLATION FOR THE MONTH IN WHICH THE CANCELLATION OCCURRED OR FOR ANY PRIOR MONTHS."
In plain English: cancelling is not a refund request, and MEDVi does not treat it as one. The money for the current month is gone, and so is the money for every month before it. There is no proration, no partial credit for unused days, and no retroactive claim on earlier cycles you paid for but barely used.
The terms add two points in the same direction. Medical consult fees are described as not subject to or eligible for a refund, and all sales are final. The consultation is therefore treated as a service delivered at the point it happens, separately from any medication.
We would rather this policy were more generous, and we are not going to dress it up as consumer-friendly. It is at least written down plainly, which is more than a lot of telehealth billing terms manage. The practical response is not outrage — it is to treat the subscription as a deliberate monthly commitment with a calendar reminder attached, not a trial you can back out of casually.
The Exceptions That Do Get a Refund
The no-refund language is broad, but it is not absolute. Three situations produce money back.
The first-72-hours window. Covered above: cancel within the first 72 hours of the subscription term, having received no services, and you get a full refund. It is the only exception purely in your control, and it expires almost immediately.
Medical disqualification by the provider. If the reviewing clinician determines you are not eligible for treatment, that is a stated refund carve-out. It matters more than it first appears, because of the sequencing issue in the next section — you have already paid by the time that decision gets made.
Prepaid multi-month plans, for months with no shipment. If you paid up front for several months and cancel partway through, the policy provides a refund for the months in which no medication was shipped. Months you were actually served are not refundable. Count your shipments before you write in and name the specific unshipped months — a vague request for "a refund" runs straight into the general no-refund clause.
You Are Charged Before a Clinician Approves You
This is the part most people do not expect, and it deserves its own heading.
MEDVi's terms state that membership begins once you have completed the intake form and paid for the first month. The clinician's eligibility review comes after checkout. You are not paying for a prescription you have been approved for; you are paying to enter a process at the end of which a clinician decides whether you qualify.
The safety net is the medical-disqualification carve-out — if the clinician says no, that is a refund situation. But your money moves first and the medical decision follows, so the intake form deserves careful, honest answers rather than a rushed pass. Under-reporting a condition to get through it is a bad idea medically, and it does not help you commercially either.
This ordering is not unique to MEDVi; plenty of telehealth subscriptions work the same way. It is still better known going in than discovered on your bank statement.
Before You Subscribe: A Checklist
If you are reading this before signing up — which, given the search that probably brought you here, you likely are — this is the useful part.
1. Write down your billing date the day you sign up. Everything in the notice rule keys off it. You cannot hit a deadline you have not identified.
2. Set a calendar reminder four days before each renewal. Not three. Seventy-two hours is the minimum, and it is measured by when your request is received. A day of buffer costs nothing and protects a full month's charge.
3. Treat the first 72 hours as your real decision window. Second thoughts are worth acting on then. Once the window closes, or any service is delivered, the full-refund route is gone.
4. Think hard before prepaying for multiple months. The discount is real, but so is the lost flexibility. Unshipped months are refundable; shipped ones are not.
5. Assume the consult fee is spent the moment you pay it. The terms say it is not refundable, so budget as though that portion is gone regardless of what follows.
6. Cancel in writing and keep the record. Email, or a screenshotted portal chat with a visible timestamp. If it is ever disputed whether you gave notice in time, that record is the entire argument.
7. Get written confirmation with an effective date. A cancellation you believe you made is not the same as one MEDVi has acknowledged. Chase it if confirmation does not arrive.
8. Check the next statement anyway. Confirm the charge stopped on the cycle you expected. Catching a problem in month one is far easier than unwinding three.
9. Know what you are buying before you commit. The billing terms are half the decision; whether the product suits you is the other half. Our full MEDVi QUAD review covers the formula, the pricing and who it fits, and our guide to the best ED medication options sets it against the alternatives.
Frequently Asked Questions
How do I cancel my MEDVi subscription?
Send a cancellation request by email to [email protected], or use the chat function inside your MEDVi patient portal. MEDVi also lists a support phone number, (323) 690-1564, and a mailing address at 131 Continental Dr. Ste 305, Newark, DE 19713. Your request has to be received at least 72 hours before your next billing date. Keep a copy of whatever you send, along with the date and time.
What are the two separate 72-hour rules in MEDVi's policy?
They are different rules that happen to share a number. The first is a notice deadline: your cancellation request must be received at least 72 hours before your next billing date, otherwise you are charged for the next cycle and the cancellation takes effect the cycle after that. The second is a refund window: if you cancel within the first 72 hours of your subscription term and have not received any services, you are entitled to a full refund. Meeting the notice deadline stops future charges, but it does not by itself entitle you to money back.
Does MEDVi give refunds when you cancel?
As a general rule, no. MEDVi's cancellation and refund policy states in capital letters that "IN NO EVENT WILL YOU BE ISSUED A REFUND UPON CANCELLATION OF THE SUBSCRIPTION SERVICES," and separately that "YOU WILL NOT BE ISSUED A REFUND UPON CANCELLATION FOR THE MONTH IN WHICH THE CANCELLATION OCCURRED OR FOR ANY PRIOR MONTHS." The terms also state that medical consult fees are not eligible for a refund and that all sales are final. The exceptions are the first-72-hours window with no services received, medical disqualification by the provider, and prepaid multi-month plans for months in which no medication shipped.
What happens if I cancel less than 72 hours before my billing date?
You are charged for that upcoming cycle, and the cancellation takes effect from the following cycle instead. You are not refunded the charge, because the policy states no refund is issued for the month in which the cancellation occurred. You keep the services you paid for through the end of that cycle.
Am I charged before a doctor approves me?
Yes. MEDVi's terms state that membership begins once you have completed the intake form and paid for the first month. The clinician's eligibility review happens after checkout, not before it. That means your card is charged while your approval is still pending.
What if the clinician decides I'm not eligible for treatment?
Medical disqualification by the provider is one of the stated carve-outs in MEDVi's policy, and it results in a refund. If you are turned down on medical grounds after paying, ask for the refund in writing and reference that carve-out directly.
I prepaid for several months. Can I get anything back?
Partly. MEDVi's policy provides a refund on prepaid multi-month plans for the months in which no medication was shipped. Months in which you did receive medication are not refunded. If you cancel a prepaid plan, work out how many shipments you actually received and ask specifically for the unshipped months.
Does my medication stop as soon as I cancel?
No. Service continues to the end of the cycle you have already paid for, then stops. Cancelling does not shorten the current term, and because there is no partial refund for that month, cancelling early in a cycle gains you nothing financially. There is no reason to cut yourself off before the paid period ends.
Does the MEDVi subscription renew automatically?
Yes. The subscription auto-renews each cycle unless you cancel within the notice window, meaning at least 72 hours before the next billing date. Nothing expires on its own.
That is a reasonable decision to reach — plenty of people are fine with monthly terms once they know what they are. Note your billing date on day one, set the reminder, and start here: MEDVi QUAD consultation. This is an affiliate link, and we earn a commission if you subscribe through it.